FAQ
Got Questions? We’re Here to Help. 🍀Confused about how to order from Ethereal by Diya? We’ve got you.
Whether you’re exploring your first Ethereal by Diya order or you’re returning to create something new, we want the process to feel just as special as the product itself.We’ve answered some of the most common questions below to make your gifting experience simple, smooth, and stress-free.
Still have a question?
We’re always happy to help. You can reach us directly on WhatsApp at 8755710071.
1. How can I place an order?
Simply select the product you love from our website, add it to your cart, and complete the payment.
Once your payment is received, your order will be confirmed and our team will connect with you on WhatsApp to discuss any required details and guide you through the next steps.
2. How can I customize or personalize a product?
Most of our products can be personalized to make them truly yours. ♡ Once you place your order, our team will connect with you on WhatsApp to discuss all the personalization details such as names, dates, colour, sizes, photographs, text, themes, or other preferences, depending on the product.
We’ll confirm everything with you before moving ahead, so we can create it as closely as you imagined it.
You can also reach us directly on WhatsApp at 8755710071 if you’d like to discuss your requirements before ordering.
3. Can I get something completely custom-made?
Absolutely!
If you have an idea, theme, Pinterest reference, mood-board, or even a rough vision in your head, send it to us on WhatsApp. We’ll discuss your idea, let you know what we can create, and communicate the details, possibilities, and pricing clearly before we proceed.
We’d love to bring your idea, vision, theme, or Pinterest inspiration to life. ✨
4. How long does delivery take?
Delivery timelines depend on the product and the level of customization involved. You can find the standard estimated delivery timeline mentioned in the product description before placing your order .As a general guideline, our standard processing and delivery timeline is approximately 10–12 days. Need it sooner? Express delivery may be available at an additional cost, depending on the product, workload, and your delivery location.
For urgent orders, we recommend WhatsApp-ing us before placing the order so we can check the feasibility and confirm whether we can accommodate your required date.
5. Can I modify my customization details after the design process has started?
We request you to carefully confirm all your customization details before we begin working on your order. Once the design and production process has started, new customization requests may not be possible to accommodate. However, if you need to make a change, please reach out to us on WhatsApp as soon as possible. We’ll always check whether the requested change can still be made. Throughout the customization process, our team keeps you updated on WhatsApp wherever required.
6. What payment methods do you accept?
We currently accept prepaid orders only. Since our products are handmade and often customized specifically for you, we do not offer Cash on Delivery (COD). You can securely pay through credit cards, debit cards, UPI, net banking, Paytm, and other supported digital wallets through our secure payment gateway.
7. Do you offer international shipping?
International shipping is available for selected products and locations.
Since shipping costs and feasibility vary depending on the product and destination, contact us on WhatsApp ONLY before placing an international order. Our team will help you confirm the shipping details and guide you through the process.
8. Can I cancel or change my order after placing it?
Because every Ethereal product involves time, effort, materials, and lots of love, our products are made specifically for you and we do not accept cancellations once an order has been confirmed. We also request you to carefully check all customization details before completing your order. If you have any questions or concerns before placing an order, please feel free to reach out to us. We’re always happy to help you make an informed decision.
9. What is your return or refund policy?
You can find our detailed Return & Refund Policy at the bottom of our website. We recommend going through the policy before placing your order, especially for customized and handmade products.
10. What if I enter the wrong shipping address or phone number?
Please double-check your name, phone number, complete shipping address, PIN code, and other contact details before placing your order.Before dispatching, our team also confirms the relevant shipping details with you wherever required. If you realize that you entered incorrect information within 24 hours of placing your order and before it has been dispatched, please contact us on WhatsApp immediately. We’ll do our best to update the details.
If a parcel is delayed, returned, or requires re-shipping because of incorrect details provided by the customer, any additional delivery or re-shipping charges will be borne by the customer.
11. Do you offer corporate and bulk gifting?
Yes, we do! We take bulk orders for:
* Corporate gifting
* Weddings & wedding events
* Return favours
* Events & celebrations
* Bridesmaid & groomsmen gifting
* Customized gifting
* And more
Not everything we create is listed on our website, so if you’re looking for something specific, don’t assume we don’t make it!You can explore our Instagram or contact us directly for ideas, availability, customization options, and bulk pricing. Instagram: @ethereal.by.diya
Resin creations: @resin.by.ethereal
12. Do you offer gifting suggestions or help with curation?
Yes — and we absolutely love this part. ♡ Ethereal is all about creating thoughtful, meaningful gifts that feel personal rather than ordinary.Tell us your: occasion + budget + relationship + vibe + preferences
…and we’ll help you put together something delightful.
Whether you know exactly what you want or have absolutely no idea where to start, you can simply drop us a message and we’ll figure it out together.
13. Can I write the handwritten letter myself?
Yes! 💌If you’re ordering one of our handwritten letter products, you can choose to have the letter written by us or discuss options for providing your own handwritten letter, depending on the product/design.Since different letter formats have different design options, we recommend contacting us on WhatsApp before placing your order so we can confirm the available options for the particular product you’re interested in.
Still have questions?
We’re just a message away. ♡
Whether you need help choosing a gift, want to discuss a customization, have a last-minute request, or simply want to ask, “Can you make this?” - reach out.
WhatsApp us: 8755710071 We’ll be happy to help you create something that feels a little more you. 🍀