Shipping policy

At Ethereal By Diya, each product is customized and handmade with love, requiring intricate attention to detail. We appreciate your patience as we carefully craft your order into a one-of-a-kind piece.

Standard Shipping

• All customized handmade products are shipped within  0-7 working days (excluding weekends and public holidays).

• Once your order is dispatched, you will receive a tracking link via email/WhatsApp to follow your package.

• Delivery timelines may vary depending on the shipping partner and your location.

Express Shipping

• If you need your order sooner, express delivery is available at an additional charge.

• Express shipping is subject to availability and must be confirmed with our team before placing your order.

• To inquire about expedited shipping, please reach out to us through the contact details provided on our website.

Important Notes

• We ensure timely dispatch of all orders. However, delays caused by courier partners, weather conditions, holidays, or other circumstances beyond our control are not eligible for cancellations, returns, or refunds.

• Please ensure that the shipping address and contact details provided are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

• In case of delivery to remote or out-of-serviceable areas, additional time may be required.

Order Tracking

• Once your order has been shipped, you will receive a tracking ID and link to monitor your package until delivery.