Terms of service

Welcome to Ethereal By Diya. By accessing our website, placing an order, or engaging with our services, you agree to these Terms & Service. Please read them carefully before placing an order.

1. Handmade & Customised Products

  • All our products are handmade and often customised, requiring intricate attention to detail.

  • Due to the handmade nature, slight variations in design, colour, or finish may occur. These are part of the unique qualities of handcrafted work and are not considered defects.

  • Customised orders cannot be modified or cancelled once production has started.

2. Pricing & Payment

  • All prices are listed in INR (₹) unless otherwise stated.

  • Full payment is required at the time of placing your order. Orders will not be processed until payment is received.

  • Prices may be updated at any time without prior notice.

  • For customised products: Final prices depend on the complexity of your requested customisations. If extra changes are requested after production has begun, additional charges may apply.

3. Order Confirmation & Acceptance

  • Orders are confirmed only after payment is received and a confirmation is sent via email or WhatsApp.

  • Ethereal By Diya reserves the right to refuse or cancel any order in rare cases, such as stock unavailability, incorrect information, or suspected fraudulent activity.

4. Shipping & Delivery

  • Standard delivery timeline: 14–16 working days (excluding weekends and public holidays).

  • Express shipping may be available at an additional cost and must be confirmed before placing your order.

  • Customers will be notified once their order has been dispatched with tracking information.

  • Ethereal By Diya ensures timely dispatch, but is not responsible for delays caused by courier partners, weather, holidays, or other factors beyond our control.

5. Returns, Refunds & Replacements

  • Since most products are customised and handmade, returns, cancellations, or refunds are not accepted, except in the case of damaged or defective products.

  • To be eligible for a claim:

    1. Notify us within 24 hours of receiving the order.

    2. Provide a full unboxing video showing the outer packaging and damaged product.

    3. Include your order number and issue details.

  • Once verified, customers may choose:

    • 50% refund on the affected product, OR

    • Replacement of the damaged product at 50% of the original price.

  • Claims without proper video evidence, or where damage is not clearly visible, will not be accepted.

6. Customer Responsibility for Delivery Details

  • Customers must ensure that the delivery address, name, and contact information are accurate and complete.

  • Any extra costs for re-delivery due to incorrect or incomplete information will be borne by the customer.

7. Intellectual Property & Usage Restrictions

  • All products, designs, images, content, and materials on this website are the intellectual property of Ethereal By Diya.

  • You may not use, modify, reproduce, or copy any content or products without prior written permission. This applies to third parties and products/services not connected to our store.

8. Product Display & Accuracy

  • We strive to display products accurately, but colours may vary depending on device screens.

  • By placing an order, you acknowledge that slight variations in colour or design may occur.

9. Data Collection & Privacy

  • We may collect personal information such as:

    • Name, email, phone number, and contact details

    • Billing and shipping address, postal code

    • Demographic information (age, gender, occupation)

    • Browsing activity (pages visited, links clicked, frequency of visits)

  • All information is governed by these Terms and our Privacy Policy.

10. Product Availability & Territory

  • Some products may not be available in all regions.

  • Ethereal By Diya is not responsible for third-party website links; access them at your own risk.

11. Duplicate Orders

  • If multiple identical orders are placed by mistake, please contact us immediately.

  • Refunds for duplicate orders will be issued if the orders have not yet been prepared or dispatched.

  • If the duplicate order is detected and the customer cannot be reached, Ethereal By Diya reserves the right to decide on your behalf, and the decision will be final.

12. Gift Orders & Special Instructions

  • The store is not responsible for errors in gift notes, personalisation text, or special instructions provided by customers.

13. Limitation of Liability

  • Once an order is dispatched, responsibility for safe delivery lies with the courier partner.

  • Ethereal By Diya is not liable for indirect, incidental, or consequential damages arising from the use of our products, services, or website.

14. Third-Party Services

  • The store is not responsible for delays, lost items, or other issues caused by courier partners or other third-party service providers.

15. Force Majeure

  • Ethereal By Diya is not liable for delays or inability to fulfill orders due to circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, government restrictions, or courier disruptions.

16. Changes to Terms & Service

  • These Terms may be updated at any time without prior notice. Customers are bound by the most recent version posted on our website.

17. Contact Us

If you have questions regarding these Terms & Service, please contact us:
Ethereal By Diya